Your data

Delete your account

Last updated 21 October 2026

You can delete your Phriend account and its data at any time, from the app or by emailing us. This page explains both routes and exactly what is removed.

In short: Open Settings → Delete account in the Phriend app, at web.phriend.app, in the Phriend Provider app or at provider.phriend.app, or email support@phriend.app from your account address. Your name, photos, saved details and verification documents are deleted, and your profile and services are taken down.

1. Delete it yourself, in the app

Clients, in the Phriend app or at web.phriend.app:

Sign in and open the Account tab.
Open Settings and tap Delete account.
Choose a reason if you like, type DELETE to confirm and tap Delete forever. You are signed out on every device.

Providers, in the Phriend Provider app or at provider.phriend.app: open Settings → Delete account and confirm the same way.

2. Or ask us to do it

If you cannot sign in, email support@phriend.app from the address on your account with the subject “Delete my account”. We verify that the request comes from the account holder and respond within 15 working days, as required by the Data Privacy Act of 2012.

3. What happens when you delete

Right away:

You are signed out on every device, and the account cannot be signed into again.
Your profile and services are taken down, so no one can see or book them.
Open bookings are cancelled, and the other side is told.

Shortly after, by an automated job:

Your name (replaced with “Deleted account”), photo, email address, phone number, password and Google or Apple sign-in are deleted.
Your service photos, review photos and the images you sent in chat are deleted from storage.
Your verification documents and their files are deleted from our private storage.
Your saved addresses, saved services, gigs, notes, payment details, FAQ answers and devices are deleted.

4. What stays, and why

Reviews you wrote, and reviews about you, stay under “Deleted account”. They are part of the record other members rely on.
Bookings stay on record for the member on the other side, shown as “Deleted account”.
Chats stay readable for the other person, under “Deleted account”.
The moderation and audit log keeps a record of any action taken on the account, by id only, so a banned member cannot return under a new one.
Server logs are kept for up to 90 days, then deleted.

5. Download your data first

Before you delete, you can download a copy of your data from Settings → Download my data, once a day.

Deleting is final: a deleted account cannot be reopened. Providers who only want a break can pause their services instead.

For everything else we hold and how long we hold it, see the Privacy Policy.